Holiday Inn Express & Suites – Front Desk Agent

Business Name: SHIR BRAR INVESTMENTS INC. O/A Holiday Inn Express & Suites

Job Street Location: 195 Diefenbaker Drive, Moose Jaw , SK S6J0C1

Business Description: Hotel

Job NOC: 6525

Skill Type/Level:
Team player, Dedicated to the Job, Punctuality, Problem Solver, Decision Maker

Number of vacancies: 6

Job Hours/type:
Full time, permanent

Industry:
Hospitality

Salary Range:
14.50-16.50

Benefits:

  • Medical & Dental

Job Overview:

  • A Professional who is responsible for greeting guests in an efficient and courteous manner. As the first face many see upon arrival, the hotel front desk agent checks guests In and Out of their rooms, Distributes room keys, answers questions and processes payments for hotel services.

Job Responsibilities:

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests, collect necessary information (like contact details and exact dates of their stay.
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
  • Upsell additional facilities and services, when appropriate 

Job Qualifications:

  • Grade 12

Work settings/conditions:

  • Front Desk Agent at hotel

Contact name and email for resume & cover letter submissions: Amrinder Gill

Amrinder.gill@hilton.com, gillwesternstar@gmail.com